Gartner Magic Quadrant Ccaas 2024 Report. 2023 gartner® magic quadrant™ for contact center as a service (ccaas) better customer experience starts with the right cloud contact center. According to gartner, by 2024, ccaas solutions including functionality from all of the four pillars of technology for customer service, will represent around 70% of all deployments.
Genesys was recognised by gartner as a. To help leaders cut through the noise, gartner.